“Individual commitment to a group effort—that’s what makes a team work, a company work, a society work, a civilization work.”
- Vincent Lombardi
Who is FIG?
FIG has been a leading independent marketing organization for over 48 years, offering top-tier insurance products and extensive support to independent financial professionals nationwide.
Empowering Financial Professionals™
1976
Cain and Associates, Inc. was founded by Dr. William Cain in Greensboro, NC
2001-2005
FIG hits $100M in annuity sales and grows to 50 employees
FIG hit a significant record-breaking year
with $2 Billion in total production
2009
2014
Bo Johnson’s legacy lives on through FIG. With Bo’s passing, a succession plan was formed to establish the leadership foundation with three chief executives
2018
FIG reaches over 2.5 billion in total premiums for the year with 150 employees
2019
An innovative leadership model was developed, establishing three co-CEOs
FIG purchased InSource, accelerating our expansion
2023
2024
FIG achieved $5B+ in total production with nearly 200 employees
Our Executives
Bill Cain
Founder
Chairman of the Board
Ericka Cain
Founder
Mike Mullan
Co-CEO
Brian Williams
Co-CEO
Jim Cooper
Co-CEO
Nicholas Ross
Chief Strategy Officer
Arron Price
Chief Operating Officer
Tom Lamendola
Chief Marketing Officer
Robert Short
Chief Financial Officer
Brett Hynes
President of Sales
“Our success will always be measured by the quantity and quality of service we render.”
- Earl Nightingale
GIFT is a donor-advised fund established by Financial Independence Group with the Foundation for The Carolinas philanthropic organization. GIFT's purpose is to strengthen our community by supporting local organizations focused on financial literacy, education, and hunger.
Company Departments
Arron Price
Chief Operating Officer
Office Manager
Melissa Iams
Our business operations team performs various departmental and clerical tasks. They assist with daily office needs and keep FIG running smoothly.
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Reception 101
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Greets financial professionals, vendors, and visitors as they enter
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Handles and redirects hundreds of calls daily
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Distributes incoming faxes to the correct individual or department
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Handles incoming financial professionals’ production statements and commission checks by scanning them into the system and mailing them
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Business Support 101
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Distributes and posts incoming/outgoing mail for USPS, FedEx, and UPS
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Provides backup support for the front desk
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Organizes, prepares, and executes a majority of internal events
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Orders and stock supplies in the mailroom and breakrooms
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Captures moments for newsletters and second-floor TV monitors
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Melissa Iams
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Jessica Schloemp
Director of Operations
Arron Price
Chief Operating Officer
Every operations specialist strives to submit in-good-order paperwork and remedy situations quickly so cases are issued promptly.
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Operations 101
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Processes, submits, and follows up on applications
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Frequently touches base with carriers and other entities regarding case status to ensure the case is moving forward
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Identifies not-in-good order business before it reaches the carrier
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Remains in contact with the agent throughout the process
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FIG profits when the carrier notes a case as in-force
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Case timeframes vary by line of business from three weeks to several months
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Our sales department works as a team-based service model known as private client groups. Each group is led by one of our tenured senior vice presidents (SVPs) and includes vice presidents (VPs) for annuity and life insurance, sales associates (SAs), and sales recruiters.
Private client groups are committed to providing financial professionals with effective case construction, stimulating sales ideas, and up-to-date market analysis with outstanding service and unparalleled support.
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Sales 101
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SVPs recruit vetted financial professionals to FIG and facilitate maximum overall growth for each agent
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VPs for annuity and life insurance manage the overall sales growth for their hub through persuasive education and product consultation
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SAs actively coordinate the flow of the hub, fill in absences, and work as liaisons across new business, contracting, and operations
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Sales recruiters are the first line of contact with prospects to discuss business alignment with FIG sales teams
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SVPs are supported by front-office research and development and back-office business processing
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Institutional Channel 101
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Partners with banks and independent broker-dealers across the country to provide access to annuity, life and LTC products
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Supports the needs and goals of financial professionals through case design, back office support, and ancillary portfolio expertise
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President of Sales
Brett Hynes
Keith Burger
Executive Vice President -
Institutional Channel-
Our strategic leadership team oversees the strategic development of our services and ancillary offerings. We’re continuously evolving to deliver a diverse range of customized services for financial professionals to expand their businesses.
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RIA Insurance Solutions 101
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Collaborates with financial professionals to implement insurance solutions into their practice that are in the best interest of the client
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Advanced Strategies Division 101
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Provides financial professionals with access to resources, strategies, and expertise to handle complex case designs
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Care Planning Division 101
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Provides unparalleled case construction and support navigating care planning solutions available in today’s market
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Offers coaching to financial professionals on how to implement care planning into their practice
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Social Security Division 101
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Offers expertise, coaching, and resources to financial professionals looking to add Social Security to their list of services
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Surge™ Business Consulting 101
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Engages with financial professionals to create tailored business solutions to maximize growth in their respective businesses
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FIG Talent Solutions 101
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Provides experienced recruiting, customized consultation, and employee placement programs for financial professionals
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Chief Strategy Officer
Nicholas Ross
Director of
Advanced StrategiesDavid Graham
SVP - Care Planning
Alecia Barnette
VP - Talent Solutions
Lori Miller
Hamilton Morales
SVP & Social
Security Strategist
Dave Hostetler
VP - Strategic Development & Senior Consultant
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All Points Media (APM) is our in-house marketing department, which is segmented into three distinct functions: enterprise marketing, advisor marketing, and event planning.
Our Advisor Marketing Team (AMT) is a complete in-house agency providing specialized marketing services to partnered professionals enrolled in our Elevate program or Creative Services.
The Enterprise Marketing Team (EMT) is a B2B team of marketers responsible for corporate branding and messaging, lead generation, and sales enablement.
The event planning team handles all corporate meetings and events.
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Advisor Marketing 101
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Provides members in Elevate or Creative Services with a team including a marketing strategist, graphic designer, digital strategist, content writer, and videographer
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Delivers creative packages, including branding, digital, prospecting, and client nurturing
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Implements customized B2C marketing strategies and measures their effectiveness through our sales tracker platform
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Enterprise Marketing 101
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Curates internal and external FIG corporate branding and messaging materials and implements them across multiple platforms
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Assists SVPs with building their book of business through marketing strategy, content, digital, and design
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Event Planning 101
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Executes and internally promotes all corporate events
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Executes and promotes all events catered to our partnered professionals
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Director of Sales Enablement
Katie Frazier
Director of Corporate Meetings & Events
Tara Salter
Jennifer Shephard
Chief Marketing Officer
Tom Lamendola
Director of Enterprise Marketing
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Our accounting department is responsible for reporting, tracking, and executing financial transactions for the company. They obtain, analyze, and predict our financial success and future needs.
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Accounting 101
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Processes all check, credit card, and ACH payments
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Handles all deposits
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Manages all expense reimbursements and point adjustment payments for financial professionals
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Operates all reporting and budgeting
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Accounting Manager
Karen Spehar
Chief Financial Officer
Robert Short
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Our team of onboarding specialists is dedicated to working with financial professionals to submit in-good-order contracts to insurance carriers and then follow up to ensure agents are accurately appointed.
The commissions team is responsible for tracking financial professional and company production and verifying statements and debit balances.
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Onboarding 101
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Acts as the liaison between our internal colleagues and our carrier partners for all things contracting and licensing
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Welcomes agents to FIG and ensures carrier appointments are set up correctly with preferred payout structure and agreements
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Processes carrier contracts, assists with portal and SureLC questions, and verifies status and requirements to ensure in-good-order appointment processing
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Ensures financial professionals have all the correct documentation and certifications for carrier licensing so they’re set up and able to write new business successfully
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Commissions 101
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Records and analyzes all income paid on business written by our licensed financial professionals
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Tracks all agent incentive programs and payouts associated
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Compensates agents in accordance with executed sales agreements
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Performs audits on new business, contracting, and deal payments regarding compensation
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Handles all forecasting, planning, and analytics
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Director of Onboarding & Account Management
Karli Elder
Chief Operating Officer
Arron Price
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The IT systems department maintains FIG’s technology systems, phones, and security.
The software team takes care of the development and implementation of current and new software and works with outside vendors to streamline services.
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IT Systems 101
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Approves company software and manages deployment and maintenance of laptops, computers, phones, and fax systems
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Manages cybersecurity, network servers, and backups
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Implements antivirus, malware, and phishing training
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Software 101
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Designs, develops and implements all in-house software applications, including ARC, the agent portal, and any other tool our agents utilize
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Works together with our vendor partners to streamline the financial services industry
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Maintains our position as a market leader by constantly pushing the bounds of creativity and innovation
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Subscribes to the most cutting-edge technologies and methodologies available
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VP of IT Infrastructure & Cybersecurity
Rich Skaretka
Chief Operating Officer
Arron Price
VP of Technology Innovation
Andrew Barnett
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Talent Development Specialist
Molly Garner
Lauren Edge
Meredith Dumford
Director of Human Resources
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Human Resources 101
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Manages payroll, health insurance, retirement plans, and other benefits
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Ensures employees are compensated fairly and in compliance with labor laws
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Organizes onboarding sessions and skill development programs
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Maintains the company calendar by scheduling important company-wide meetings and holidays and shares timely updates like weather-related closures
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Talent Development 101
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Collaborates with universities and career services to attract talented interns
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Develops structured internship programs with clear goals, timelines, and learning opportunities
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Pairs interns with mentors or teams to ensure they receive hands-on learning experiences
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Molly handles all internal recruiting and referrals
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Human Resources Generalist
Lauren Edge
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Where We're At:
Collaborate to reach our $8B goal and
achieve ≥10% net override growth
Streamline financial professional workflows for
scalability and increased clarity
Impact our markets with targeted communication and innovative, evolving technology
Where We're Going:
What's an IMO?
Marketing Organization (AFMO, FMO, IMO, NMO)
An independent marketing organization (IMO) is a third-party intermediary between independent licensed financial professionals and insurance company home offices.
Insurance Carrier
Creates insurance products
IMO
Markets insurance carriers' products to independent financial professionals
Independent
Financial Professional
Has access to a wider array of insurance products to meet their clients' needs
Our Core Product Lines
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Marketing Services
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Business Development
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Talent Acquisition
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Succession Planning
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Medicare
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Disability
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Social Security
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Advanced Strategies
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Mortgage
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Real Estate Investment
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Trust Services
We’re committed to being a true partner to each financial professional by continuously evolving to expand our offerings.
More than an IMO
ANNUITY
CARE PLANNING
LIFE INSURANCE
Welcome to the FIG Family!
Our FOCs
We are dedicated to empowering financial professionals with comprehensive programs and resources to support every facet of their business, backed by the expanded services of our family of companies.
